A knowledge base is a centralized system that stores and organizes the information and knowledge of a company's employees. Knowledge bases facilitate access to certain content and resources, enabling employees in dead-end situations to quickly find answers to their problems. The knowledge base is therefore an invaluable tool that improves and simplifies the process of finding information for the various employees within a company.
Identify who has recently worked on a topic
How to meet these challenges
Create links and develop employee autonomy
"Who has recently run distance learning courses and is available for feedback? "
Make the most of your employees' knowledge and build teams based on each person's know-how
What is a knowledge base?
How does a company create a database?
The creation of a database requires a precise and structured process. In the first stage, it is important for a company to clearly define the objectives and problems that the knowledge base is intended to solve. The company must therefore determine why the database is to be created, and what information is to be stored.
The next step is to collect and structure the data gathered. This can only be done with the help of employees, who must identify and pass on the knowledge and resources they have acquired through their various experiences. To be successful, this step must be as time-efficient and automated as possible.
Finally, having tested your knowledge base, the new objective is to train users in this new tool, while updating the content, resources and information available.
What is the purpose of a knowledge base?
The aim of a knowledge base is to store and make centrally accessible information and knowledge relating to a specific company or field. The aim is to improve collaboration, knowledge transfer and problem-solving speed within the company, by enabling employees to quickly find the data they need for their work.
What forms of knowledge?
There are different types of knowledge, including tacit knowledge, which is implicit and intuitive, explicit knowledge, which is formal and documented, technical knowledge, which is specific to a trade or field, procedural knowledge, which relates to the steps involved in carrying out a task, and conceptual knowledge, which relates to ideas, principles and concepts in a field of expertise.
Knowledge base, a response to which challenges?
When it comes to knowledge management, companies face a number of challenges.
Challenge no. 1: collecting and organizing corporate knowledge.
Within your company, it can be difficult to effectively collect and organize the knowledge of your employees.
Challenge 2: sharing knowledge.
Your employees may find it difficult to find the information they need to do their jobs effectively.
Challenge 3: keeping information up to date.
Data can quickly become obsolete, so it's essential for your company to ensure that the data it shares is reliable and up-to-date.
Challenge no. 4: knowledge security.
As a company, your challenge is to protect the sensitive and confidential information you share with your employees.
Challenge n°5: promote remote information sharing.
Knowledge is generally highly siloed, and is rarely exchanged between your teams spread over several countries, business units or subsidiaries.
Challenge no. 6: optimize your employees' working time.
People recognized as "experts" are often over-solicited internally, and waste a considerable amount of their working time.