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How to leverage Microsoft teams chatbot features for better knowledge management

November 15, 2019

Discover how the best chatbots and knowledge management tools can help you harness the knowledge and talent within your company.

 

Knowledge management is a crucial and fundamental set of processes for any business. The main issue is that there isn’t a single, formalized way to approach it. As a result, it can be quite confusing and time consuming for companies of all sizes and industry niches. There are many solutions on the market, which can help you take care of your knowledge management needs by implementing smart chatbots and AI solutions, tailored to any platform. Keep reading to learn how to seize the full potential of your business knowledge base, and how to increase your productivity and success rate with applications such as Elqano (more on that later), only to mention one.

 

Working with teams can have a vast range of positive aspects and benefits. However, there are also some downsides. One of the cons of working with teams is that creating a line of communication and information networking can be tricky. If a company lacks a centralized way to share, manage, and edit information, knowledge management can become confusing and problematic.

 

As they say, knowledge is key. In fact, it is one of the most valuable assets that any business can have. The problem? It is not always easy to centralize and tap into the full potential of your knowledge base. If the information at your disposal is too fragmented, it’s hard to take advantage of it and unfold its full potential. Knowledge can be quite fragmented within a given organization. This might happen because employees find and share knowledge in teams exploring different solutions. Marketing data, customer interactions, sales records, insights from advertising campaigns, and social analytics are only some of the avenues to tap into when looking for new knowledge that will benefit a business or organization. Because information comes from so many different sources, competent management is absolutely essential.

 

 

 

Today, we are going to take a look at some of the best ways you can go about when it comes to implementing chatbots in your workflow. First, let’s take a step back and start with the very basics here: what is knowledge management? In business terms, it is a set of processes involving in the creating, accessibility, sharing, and use of information available to an organization. Long story short, it’s how a company creates, shares, and uses knowledge - which is by far one of the most important resources for any business or organization. Knowledge management, in short KM, is actually a fairly well-established discipline in the business world, and it has been around since the early 90s. KM is also recognized academically, and it is a very important component of many courses in the area of business administration, information systems, management, and information sciences, among others. As technology evolves, knowledge management is changing rapidly. In particular, the advent of highly advanced AI technologies allowed a much more flexible and dynamic workflow, saving time and allowing a more cost-effective knowledge management option. Chatbots are often considered an amazing option to perform many tasks within a business, including knowledge management. As you might know, AI-driven chatbots are, in fact, becoming increasingly relevant in this day and age.

 

These flexible and innovative tools are modernizing many processes faster than traditional workforce. This means that you can let your valuable employees focus on tasks where their talent and skills are going to be much more important and valued. Information management can be very time-consuming for workers, while chatbots and AI algorithms can clear the same tasks infinitely faster. 

 

Chatbots are also deeply connected to the world of knowledge management, particularly because they use sophisticated language processing tools to understand what the customers need, as well as to gather information from the interaction.

 

Elqano utilizes advanced chatbot technologies and AI to collect all company knowledge. Ultimately, this remarkably innovative platform is a great choice for any business. It stands out as a simple yet smart way to enhance the productivity of any business. This chatbot is easy to integrate within a company’s existing processes or infrastructure, meaning that it is easy to implements under a wide variety of circumstances. Elqano Chatbot is directly accessible from the existing platform, whether MS Teams, Slack or any collaboration tool. It’s also great to enhance an organization’s self-learning infrastructure, enable safe and easy access to knowledge-based resources, and many other documents. In addition to that, this innovative service is not only great for traditional knowledge management. Elqano also tags documents very efficiently, and automatically, using AI to minimize error margin and to enhance the speed of the process. This service developed an elegant solution that helps businesses with their knowledge management needs. This platform offers a diverse array of tools and flexible functions, which are helpful for companies of all sizes. Elqano uses the amazing potential of AI to tag documents automatically, connecting every existing document management system every 24 hours. This is a great way to know exactly who edited what document and when keeping better track of a company’s resources and information.

 

Elqano makes it very easy to implement direct and forward-thinking solutions when it comes to chatbots, using its sophisticated AI algorithms.

 

Can a tool like Elqano be beneficial to you? The short answer is yes. Elqano can be seamlessly integrated with any process or work-frame out there. Regardless of the size of your team, or the current infrastructure you are working with Elqano definitely stands out as a fantastic addition to your knowledge management tools, and more. It is worth considering that pretty much all companies and organisations across every industry can benefit from a modern, fast, and reliable knowledge management service. Elqano provides just that, enabling users to free up their resources and keep better track of their valuable in-house knowledge, documents, files, and more. 

 

The results translate into a more productive and successful business. In the industry, many people talk about how important music is. It is often said that effective knowledge management can be the defining difference between a struggling endeavor and a successful one!

 

Find out more visit our website via the following link (www.elqano.com) if you want to discover Elqano’s unique features. You are also welcome to get in touch with us if you have any inquiries. One of our representatives would be delighted to get back to you.

 

 

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Elqano SAS

Technopole Izarbel,

45 allée Théodore Monod

64210 Bidart

Tel: +33 770 27 41 52

contact@elqano.com